Terms & Conditions

The SiteGrade service is operated by SiteGrade. When you create an account, run a scan or buy an in-depth report, you are contracting with SiteGrade. You can reach us at support@site-grade.com.

By creating an account, running a scan, purchasing a report or otherwise continuing to use SiteGrade, you agree to these terms. If you do not agree, please stop using the service. If you are using SiteGrade on behalf of a business, you confirm you have authority to bind that business; if you are using it as an individual, you confirm you are of legal age to enter a contract.

SiteGrade scans a website URL you submit and produces a report combining technical measurements (performance, SEO, accessibility and best practices, sourced from Google PageSpeed Insights), a screenshot of the page, and an AI-generated design critique and prioritised list of suggested fixes.

Free accounts may run a limited number of scans per day and see a summary of the results. A paid in-depth report unlocks the full analysis for that scan and includes a 24-hour pass lifting the daily scan limit.

Parts of every report are generated by automated systems and AI models. Output may be incomplete, inaccurate or out of date, and scores can vary between runs because they depend on third-party measurements and network conditions.

Reports are provided for general informational purposes only. They are not professional advice (including legal, accessibility-compliance, financial or security advice) and should be reviewed by a qualified person before you act on them. You are responsible for any decisions you take based on a report.

• You must provide accurate account information and keep it up to date.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• You must tell us promptly if you believe your account has been accessed without your permission.

You must not:

• use the service for any unlawful purpose, or to commit fraud, spam or abuse;
• scan websites in a way that infringes another person's rights, or submit URLs in bulk to overload third-party sites or our providers;
• infringe intellectual property rights, including by uploading brand assets you do not have rights to;
• interfere with the security or integrity of the service — no malware, probing, penetration testing, scraping, or circumventing rate limits, paywalls or technical restrictions;
• resell, redistribute or publish reports as your own product without our written permission.

We retain all ownership of the SiteGrade service, its software, branding and documentation. We grant you a limited, non-exclusive, non-transferable right to use the service and the reports you generate for your own business or personal purposes. You retain ownership of the content you submit (such as URLs and brand assets) and grant us a limited licence to host and process it solely to provide the service.

In-depth reports are sold as one-off purchases at the price shown at checkout, inclusive of any applicable taxes calculated at the point of sale. Payment, billing, tax, invoicing, cancellation and refund mechanics are handled by Paddle under the Paddle Buyer Terms.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

We never see or store your full card details. Access granted by a purchase is applied to your account once Paddle confirms the payment. If a purchase is refunded or charged back, the related access may be withdrawn. See our Refund Policy for the 30-day money-back guarantee.

Submitting the rebuild intake form is a request for a quote. It does not create a contract for design or development work. Any such work would be governed by a separate written agreement and priced separately.

We aim to keep SiteGrade available and working, but we do not guarantee uninterrupted or error-free performance. The service depends on third-party providers (including PageSpeed Insights, screenshot services and AI providers) and may be unavailable, degraded or changed without notice for maintenance or reasons outside our control.

We may suspend or terminate your access if you materially breach these terms, fail to pay, create a security or fraud risk, or repeatedly or seriously violate our acceptable use rules. You may stop using the service and delete your account at any time from your account page. On termination, your scans and personal data are deleted or anonymised in line with our Privacy Notice.

To the fullest extent permitted by law, the service is provided "as is" and we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

We are not liable for indirect, consequential or special losses, including loss of profits, revenue, data or goodwill. Our total aggregate liability arising out of or in connection with the service is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

You will indemnify us against claims, losses and reasonable costs arising from your unlawful use of the service, the content you submit, or your breach of these terms.

We may update these terms as the service evolves. We will update the "last updated" date above, and material changes will be notified in the app or by email where appropriate. Continued use after a change means you accept the updated terms.

• These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
• You may not assign these terms without our consent; we may assign them as part of a merger, acquisition or sale of assets.
• Neither party is liable for failure to perform due to events beyond its reasonable control.
• If any clause is found unenforceable, the rest of these terms continue in force.